About us

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

About IT at TfNSW

TfNSW’s IT group provides the tools, information and services that enable 30,000 employees to deliver a smart and efficient transport network. We bring the future to our people by delivering innovative solutions and minimising business disruptions, building an engaged and connected workforce through tech-enablement. This is an exciting time to join the team, with a committed annual investment of $700m for progressive technology projects including bots, apps, AI solutions, autonomous 3D mapping drones, cybersecurity and transforming cameras across our network.

Corporate IT provide strategies, solutions and services that make our client’s working lives easier, and their projects more efficient and effective

The opportunity

We have a new permanent full time Manager Service Integration, permanent full time opportunity Corporate IT branch. This role will facilitate improved IT services across Corporate IT and will work closely with the Service Delivery Management Team. The role is accountable for identifying systemic issues affecting the delivery of Corp IT services, and to lead out development and implementation of necessary action plans to permanently resolve them.

This role is responsible for producing senior level reporting to highlight achievements and demonstrate benefits delivered. Will be accountable for transition management of new or modified services and applications into production..

Your role will include:

Define and implement the transition to operate process and procedures by working with project managers, service owners, service delivery managers, and vendors.

Perform assurance checks on artefacts and deliverables, providing sign off when requirements completed to a high standard

Work with project team to resolve critical issues that may occur during the warranty period after go-live

Recommending methods of improvement and seeing that actions are implemented on time.

For more information please view a copy of the role description.

About you

To be successful in the role

Have a tertiary qualifications or demonstrated, relevant, equivalent professional experience.

In-depth knowledge of end-to-end IT Service Delivery function and IT operations in a large-scale environment

ITIL Expert Certified

Expertise in project management, as well as transition documentation, tools, and templates

Strong ServiceNow Experience/Knowledge

Problem-solving abilities that adapt to a variety of situations

Excellent verbal and written communication skills

Salary and Benefits

The salary for this position is TfNSW Grade 9 ($135,898.00 - $152,204.00) per annum plus superannuation and leave loading.  

For more information on Employee Benefits at TfNSW please click here. 

How to apply

To apply for this position, please answer all questions within the online application process and submit a resume.

Applications Close: 11.59 PM Tuesday, 27th April 2022

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Srivatsa Lakshmi Narayana at Srivatsa.Lakshminarayana@transport.nsw.gov.au

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us

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