Manager, Service Delivery – Permanent

Are you up for the challenge?

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

About the role 

The Manager, Service Delivery is a pivotal senior role in the Quality Assurance Division of NZQA. We are looking for an adaptable, experienced manager, who enjoys shaping the regulatory environment and embedding policy, system and process changes to maintain the credibility of tertiary education providers and qualifications delivered across New Zealand.

Skills and experience

We work in a complex, rapidly changing environment, to succeed you will be:

• a strong, strategic, change leader committed to strengthening the use of data and insights in decision making and delivering the implementation of regulatory and policy initiatives
• a self-starter who drives the team to deliver results on time in a complex environment
• an excellent relationship manager across diverse stakeholders with a string focus on the needs of customers
• committed to supporting equitable outcomes for Māori, Pasifika and learners with disabilities
• committed to the pastoral care of students through administration of the relevant Codes

About us

NZQA is a te reo Māori learning organisation and is committed to equity and lifelong learning. We welcome candidates from diverse backgrounds that will enrich our understanding of the education system. We prioritise the importance of understanding tikanga in building a culturally responsive workplace.  NZQA is dedicated to providing a welcoming environment to Māori and Pacific staff and has active Māori and Pacific staff networks which contribute to NZQA's strategic action plans - Te Kōkiritanga and Takiala Pasifika.

What we can offer:

• A supportive team / whanau environment
• A role with lots of variety
• Development and career progression opportunities
• To find out more click here NZQA Staff Benefits

Apply Now!

For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click ‘apply now' to access these links.

If you would like to discuss further, please call Tracey Carlin on 027 244 3753.

Applications close at 5.00 pm on Monday 14 March 2022.