Interested in leading a team that provides specialist capabilities and resources across all of Customs operations?

Mo tenei turanga mahi | About the role…

The New Zealand Customs Service | Te Mana Arai o Aotearoa protects New Zealand's border using world-class tools, world-class people and innovative approaches.

The Intelligence, Investigations and Enforcement (II&E) Group's mission is to protect the integrity of New Zealand's border system. With changing passenger and cargo volumes, as well as stakeholder expectations, the group is flexible and agile so that it can adapt to new technology and ways of working. We operate in a unique "live" environment, that is fast-paced, dynamic and no two days are the same.

Within II&E, we are seeking an exceptional people leader to be appointed to the role of Manager Operations Support, based in Auckland. The successful applicant is a member of the II&E Leadership Team and will lead a team of approximately 100 staff that provides niche capabilities across all of Customs including technical, human source and electronic forensics, detector dogs and maritime support.

Ko wai koe | About you…

You will be an influential leader that understands exploring opportunities to enhance efficiencies and effectiveness in and across work areas. You will have:

• strong skills and experience in leading highly effective and efficient teams
• extensive experience in developing niche capabilities and tradecraft to meet future operational demands
• the ability to deliver operational requirements for Customs and ensure supporting systems and processes run smoothly
• strong influencing skills to continually improve and drive key relationships with internal and external stakeholders.

Salary Information

The salary range for this role is $153,876 (85%) - $208,186 (115%). 100% or competent for the range is $181,031.

Requirements to apply

You will need to obtain Top Secret level national security clearance. In order to obtain this clearance you need to be a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 10 years and resides in NZ at time of application;

OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 10 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past 10 years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Already having Top Secret clearance is a benefit, but not a requirement.

Due to the nature of Customs work you must have a clear Police record. Successful applicants are also required to pass a medical assessment and drug test and must hold a full NZ Driver's license

Me pehea te whakauru | How to apply…

Please apply online. You will provide a cover letter and CV as well as answer competency based questions as part of your application. For further information about this role please view the position description attached. Any other information please contact Meta Apu'ula on mailto:recruitment@customs.govt.nz

All candidates who are successful through the interviews will also complete psychometric testing.

New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.