Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Key Functions & Accountabilities

• Manage Operations with complete oversight of day-of/daily International stations activity
  
• Responsible for planning, developing and implementing International Operational improvement initiatives and activities
  
• Continuously plan, organize, manage and enhance International Operational functions
  
• Assume leadership for specific initiatives for process and performance improvement
  
• Determine performance management objectives; monitor results and work with Regional Directors as required to ensure that agreed objectives are achieved
  
• Establish and maintain contacts within the International Airports industry, Ground Handlers, Airport Authorities, other carriers and government offices
  
• Monitor the activities of all self-handled and contracted ground handlers at International stations to ensure full compliance with standard operating procedures, safety and quality assurance processes and AC’s customer service levels
  
• Monitor and evaluate key indicators for operational performance improvements
  
• Ensure that iSMS Core elements and Occupational Health and Safety requirements (including Safety and Quality Assurance and Audit programs) are developed, maintained and are effective throughout the International stations
  
• Lead Stations in preparedness plans for Cargo, Freighter and Passenger Ops Startups 
  
• Responsible for GH performance
  
• Scheduling functions– Liaise with Commercial based on the analysis trending through performance for our Summer/Winter flight schedule. Optimize the schedule to promote connectivity through International/Domestic Hubs
  
• Proactively coordinate Irregular operation (IRROP) events to minimize customer impact and ensure a safe operation. 
  
• Facilitate operational recovery after IRROP events.  Coordinate and lead the Airports teams for recovery to normal operations
  
• Responsible for Customer Experience improvements
  
• Deliver Safety KPI corporate targets
  
• Lead Risk Management initiatives using best practices.  Analyze events and create best practices for future operational hurdles.
  
• Initiate Mitigation plans - 420 response planning, computer outages or any operational disruptions. 
  

Qualifications

• University or college diploma in business administration
  
• 7 to 10 years relevant experience with a minimum of 5 years in airline business
  
• Minimum 5 years in supervisory role
  
• Significant achievements in operational improvement
  
• Strong Airport Operations experience
  
• Proven superior interpersonal skills and leadership capabilities
  
• Strong analytical capabilities and able to quick decision-making with a certain level of ambiguity (risk management)
  
• Result focused, entrepreneurial, adaptable and action oriented\
  
• Proficient knowledge of MS Word, Excel and PowerPoint
  
• Demonstrated ability to develop and implement action plans that achieve objectives
  
• Experience and track record leading, motivating and coaching a management team to success
  
• Focused on continuous improvement, must be creative and an innovative thinker
  
• Excellent verbal and written communications skills
  
• Strong leadership and negotiation skills
  
• Excellent problem-solving skills
  
• Strong commitment to teamwork
  
• Must demonstrate solid/strong operational background  
  
• Highly flexible and adaptable to support 24/7 operation 
  
• Recognize ability to work under pressure and handle stressful situations
  
• Flexible hours 
  
• Travel 
   
  

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  
• Mandatory Covid-19 Vaccination Required
  

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.