What you'll be doing:

We are looking for an enthusiastic and experienced individual to join the team at Nepean Hospital as our Elective Surgery Waitlist and Bookings Manager in a permanent full time position .

Ensure that the Elective waiting lists are maintained according to the Ministry of Health (MOH) Elective Surgery Access Policy PD2022_001

Work with the Nepean and Division of Surgery and Anaesthetics Executive to formulate the LHD Surgery & Anaesthetics Service activity targets within the available resources, and monitor their achievements

Responding to critical issues relating to the delivery of services, and preparing high level briefs as directed by the General Manager or Divisional Manager Surgery and Anaesthetics

Maintain effective relationships with key stakeholders including LHD and hospital staff to ensure that priorities are met in terms of waitlist management

Regularly review reporting processes to identify issues; implement corrective actions and keep senior management informed of issues

Negotiate with various facilities within the NBMLHD regarding transfer of patients from the Nepean Hospital waitlist to where capacity is available

This role involves maintaining quality and providing high levels of customer service satisfaction.

Supervise and establish records systems to ensure data integrity in accordance with the waitlist policy including responding to internal and external requests for information.

Where you'll be working:

At Nepean Blue Mountains Local Health District, our people are at the heart of everything we do. We believe that a diverse, inclusive and flexible workforce is the key to delivering a safe, efficient, integrated health system for our patients and the communities we serve, now and into the future. We strongly encourage and welcome applications from all ages and genders, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.

When you join Nepean Blue Mountains Local Health District, you’ll become part of a passionate group of people who are making NSW a better place to live, work and visit. We are committed to improving the health of our local community and enhancing the experience of all our patients.

What we can offer you:

Being the largest employer in the region we can offer salary packaging options, educational opportunities and support from a broad network of health professionals. With CORE Values of Collaboration, Openness, Respect and Empowerment your professional life is provided every opportunity to succeed and develop in your chosen profession.

Working with NBMLHD Health gives you access to a great range of benefits:

Sustainable Healthcare: Together towards zero

Accrued Day Off (ADO) each month (for full time employees)

4 weeks annual leave each year (pro-rata for part time employees)

Superannuation contributions

Salary packaging options

Fitness Passport

Employee Assistance Program (EAP) for staff and family members

Opportunity to work and collaborate with a range of non-clinical and clinical professionals.

Occupational Assessment, Screening and Vaccination against Specific Diseases:

If you are applying for a Category ‘A’ position, please read and understand NSW Health policy directive . All new employees must agree to comply with the requirements outlined in this policy

All NSW Health workers are now required to have received 2 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.

To be eligible for employment with NBMLHD you must be: an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or a citizen of another country with an appropriate visa that allows you to work in Australia. If you currently hold a temporary visa that allows you to live and work in Australia you may only be offered employment in line with the conditions and expiry date of your visa.

Selection criteria to be addressed: * Demonstrated evidence of experience in improvement of work systems and establishment of quality process and audit systems

Excellent communication skills, both oral and written with high level interpersonal skills in communicating effectively with senior personnel, departmental managers, staff and patients

Demonstrated knowledge of iPM, EDWARD and/or similar patient management database

Knowledge of Ministry of Health Waiting Time and Elective Patient Management policy or demonstrated ability to research, understand and comply with policy

Demonstrated proficiency in use of Microsoft Office applications and an array of corporate applications

Demonstrated understanding and commitment to professional standards, development of staff and change management processes

Experience in staff supervision/management

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For role related queries or questions contact Michelle Anderson on