About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the team   

The TfNSW IT group provides the networks, cloud platforms, applications, and end-user computing that enables TfNSW 30,000 employees to deliver a smart and efficient transport network for the people of NSW. The Corporate IT team is responsible for delivering end-to-end services of a very large application portfolio that is consumed by internal Clients and external Customers.  

The Opportunity 

Right now Transport for New South Wales are seeking to 3 Manager, Delivery Support (Hosting) positions within our IT Division. We are seeking Private and Public skillsets to fill various voids within our team. If you have experience with AWS or similar we would love to hear from you.

Our team is shifting from Private to Public cloud, and as such we are hoping to find talent across both cloud platforms. We have two permanent positions for our new program of works. Candidates with AWS experience will be highly regarded for these permanent roles, however candidates with any public cloud experience should apply.

Our 3rd position is a temporary fixed term 12 month contract. For this position we are searching for candidates with Private Cloud experience who can support our transition to Public Cloud without compromising our ongoing commitments to the various divisions within TfNSW.

As Manager, Delivery Support, you will be expected to:

Support the monitoring and governance of services delivered by third party suppliers and act as a key escalation point in key service management processes, including supporting the resolution of escalated technical issues and communicate service delivery issues that require senior management action.

Support the review of major changes and releases and provide support for other management processes (e.g. invoice validation, technical evaluations, supplier proposal review and deliverables acceptance).

Support the development of business cases and concept papers and maintain an understanding of business requirements and demand for services.

Identify and support the management of emerging supplier issues and challenges affecting service delivery.

Review service delivery related reports provided by supplier/s, provide operational updates on supplier performance, reports and metrics to internal stakeholders and escalate material performance breaches.

Review supplier compliance with contracted obligations, including technical services delivered, cross functional processes, and service levels.

Assist with the periodic review of SLAs and other performance indicators to ensure best business outcomes.

Monitor customer satisfaction with portfolio services and delivery of services by supplier/s to identify emerging issues and initiate remedial action. Support the scoping of initiatives with suppliers to address improvement opportunities identified and review supplier initiatives and provide input, advice and assistance to support the development of business cases.

Monitor on an ongoing basis emerging needs, and relevance and suitability of services provided, including how they are delivered and consumed.

Proactively identify and escalate potential risks. Contribute to the development of risk management plans, establishment of risk controls and performance of risk mitigation activities. 

Please click here to view a copy of the role description.

About You

You must have the ability to work additional hours (outside of ordinary work hours) and have appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience. Experience governing the operational delivery of managed IT services including a working understanding of managed services and outsourcing in large, complex organisations.

The successful candidate will have experience monitoring the provision of services by suppliers including adherence to contracted SLAs and delivery obligations, facilitating the resolution of escalated issues, promoting collaborative relationships, and partnering with suppliers to accurately identify and manage emerging issues and challenges affecting service delivery.

We are looking for someone who has knowledge of and experience in IT infrastructure services in particular the operation, management and governance of well-functioning service desk.

In order to be successful in this role it requires knowledge of mature, good practice and contemporary infrastructure services delivery methods. Knowledge and understanding of application lifecycles, project methodologies and IT service management methodologies, frameworks and processes.

Salary and Benefits 

The salary for this position is Transport Grade 9A ($138,670) – 9E ($155,309) per annum plus superannuation and leave loading.

For more information on Employee Benefits at TfNSW please click here.

Interested? 

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply 

To apply for this position, please answer all questions within the online application process and submit a resume.   

Apply today to register your interest! For any enquiries, please email Colm Doran at colm.doran@transport.nsw.gov.au

To find out more about Transport for New South Wales please visit https://www.transport.nsw.gov.au/about-us 

Applications will close: Wednesday, 27th April 2022 at 11:59pm

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Colm Doran at COLM.DORAN@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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