We are currently recruiting for a Major Incident Team Manager to join the Service and Infrastructure function. 

Your Role:

• Managing the major incident team which consists of 12 direct reports who cover the hours 08:00 – 20:00
• The team are responsible for supporting Major Incidents across all areas of the business following ITIL methodologies to minimise impact to Asda
• You will support Major Incidents as an escalation point, using the Senior Service Operations Manager as an escalation when required
• You will creating and build team roadmaps to drive quality outputs to drive improvement
• Liaising/coordinating with other internal teams, 3rd parties & Walmart, to drive engagement and collaboration

About you:

• A self-starter who is passionate and motivated to join the ASDA Technology team
• You will be proactive, resilient with strong leadership and stakeholder management skills
• You have a background in IT operations, specifically related to critical decision making
• You enjoy working in a fast paced environment where the direction is constantly changing
• Passionate about driving improvements to get the best outcomes for the business

If flexible working is important to you, then look no further! At Asda, we are proud of our culture and our commitment to flexible working. This role is based at Asda House, Leeds with the flexibility to work from home 2-3 days per week

You will also get an excellent benefits package including;-

• £5,700 company car or car allowance plus discretionary company bonus
• Company pension up to 7% matched
• 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

If you have any questions please contact grace.moorhouse@asda.co.uk