• Great learning, development and career progression opportunities across Compass that is varied and exciting!
• Join a great team where everyone is treated like family!
• Work at one of New Zealand's most recognised brands!

About the role and who we are looking for:

Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge. At Compass Group we have partnered with Air New Zealand as one team to create an exceptional lounge experience that people value and remember. You'll very quickly discover that we are all about customers and people.

We have an exciting Full-Time opportunity to lead our Compass Group operations within the Air New Zealand Lounges at Auckland Airport.

You will be responsible for: 

Leading a large team of Compass Group Lounge Asst. Managers, Supervisors and Catering Assistants to deliver an exceptional level of service for our high value lounge guests across three locations at the Auckland Airport.

The role will include hiring, coaching, training, development, performance, and wellbeing of your team. Your will work alongside the Compass Group Culinary Manager to partner equally and deliver on the Service & Culinary promise.

Sharing the Air New Zealand Lounge vision, you will inspire a 'one team' culture to delivering on KPIs. You'll combine leadership strengths with expertise in hospitality and customer experience, bringing the premium Lounge experience to life. A key deliverable is ensuring your contract is compliant to set standards and run commercially in line with net growth and retention targets and bringing the joint Air New Zealand and Compass Group Vision & Values to life.

If you're our perfect candidate, you will:

Be a high energy, inclusive leader with the ability to form productive relationships with clients and individuals from diverse backgrounds, and proven experience in managing successful teams.

You'll have an in depth understanding of Occupational Health, Safety and Environment and ability to apply principles, with multi-site operational experience in a similar role within the industry.

You'll need strong commercial acumen with the ability to manage a budget. You will also have working knowledge of workplace regulations, including agreement requirements, the ability to identify contract retention activities, and thorough comprehension of food hygiene practices.

A bit about Compass Group:  

We are New Zealand's leading and largest provider of food and support services across multiple industry sectors including Business and Industry, Education, Defence, Offshore and Remote, Aged Care, Hospitals and Senior Living. These industry sectors and managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS. We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.

Our people are awesome, they breathe life into our brands and make great things happen! Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.  We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

Join the Compass family where you can make a difference and be part of something unique. People are the heart of our business; hence we ensure you will have a rewarding career path supported by employee benefits, training & development and recognition along the way.  

This role is covered by the Air New Zealand Group Vaccination Policy and will require you to provide evidence of your Covid-19 vaccination status

Please note that a Criminal Conviction History Check for NZ (MoJ Check) check is required.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team on recruitment@compass-group.co.nz

Great People, Real Opportunities

Position Code: F50