Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Lex Autolease Customer Service Advisor

Job Description

At Lloyds Banking Group our primary purpose is to help Britain recover and then go on to prosper...

Motor Finance & Leasing is a key part of our Group and helps customers by providing cars, vans, caravans and motorbikes and/or the finance for them.

We’re currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease brand. Lex Autolease is the UK’s largest vehicle leasing and fleet management company, offering a wide range of products and services to businesses and consumers. Across the Group, our colleagues focus on making a difference to customers, businesses, and communities. From sole traders to the largest multinationals, we provide cars, vans, mini-buses, and emergency vehicles along with a full suite of ancillary services that helps Britain Prosper, keeping fleets on the road. Lex Autolease, works with more than 140,000 customers, managing a fleet of over 340,000 vehicles.

Our Culture is more than just a statement. It’s who we are, how we think, what we value, and how we behave. So, if you want to join a vibrant and inclusive team and have a talent for Customer Service, we would love to hear from you.

With an informal atmosphere and friendly team environment you'll get genuine opportunities to progress longer term, as many colleagues do.

And once you're trained up you could also enjoy a hybrid role - split between home and office, so you’ll have a great work/life balance (typically 3 months in).

But beyond the satisfaction of helping people every day, a career with us brings many other rewards...

We'll provide an initial cash package of c£21,242 comprising a full time equivalent basic salary of c£20,425 and a Flex cash pot of £817.

And there's also an annual bonus opportunity of c.5 % of salary (equivalent to c£1021 each year).

The cash pot you can take as cash or spend on a range of options such as:

• Buying extra or selling holidays to suit from 30 days leave (inc. bank holidays) - ideal for half terms or that mini break.
• Extending the private medical cover, you'll receive to family members.
• A Flex Card providing up to 15% discount with over 70 well known retailers.
• Tax/NI efficient electric vehicle (or bike) schemes paid through your salary - supporting sustainability!

You'll also get the following:

• Various share schemes (including free shares)
• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
• Further everyday discounts on the weekly shop, travel and electronics/mobile through our PerksAtWork scheme.

We also have a number of free health and well-being offerings and generous maternity/paternity/adoption leave policies.

Everything is geared to suit your lifestyle, and we'll also be investing in your future.

So, if you think you can deliver a service amazingly over the phone then this could be the opportunity, you’re looking for...

What's involved?

You’ll be taking customer calls and doing your best to help them with our products and their features. Acting as a first point of contact applying customer service expertise to new and existing customers with their financial & service needs via a range of channels. You'll build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

You’ll take the care to understand what matters to them but if you don’t know the answer then there are plenty of colleagues that do...

Together we'll make it possible

• Crucially, you’re a people person - working with your team to provide an essential service to our customers.
• The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
• The commitment to deliver on your promises and go above and beyond for people.
• And you've the attention to detail and communication skills to produce written correspondence as required.

No need for any previous financial services or contact centre experience - from day one we'll teach you all you'll need to know.

We'll just need your commitment to 35 hours across Mon-Fri (8.00am-5.30pm), no weekend work.

We recognise that ‘normal’ office hours aren’t always doable, so we're always open to conversations around working patterns.

So, if you have a genuine passion for helping people then we’d love to hear from you - get in touch by applying today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.