Description

We have a great opportunity for a proven Customer Experience Specialist! If you are a customer service professional who is passionate about helping elevate customer experiences and providing exceptional customer service, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.

What you get to do every single day

- Develop engagement and marketing strategies for new products or services

- Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence

- Use collected information to identify gaps and recommend strategies to heighten customer experience metrics

- Take part in a strategic, high-volume fast-paced environment

- Collaborate closely with internal stakeholders sales, marketing, and account management teams to aid in enhancing customers' experiences

Requirements

- Strong business writing skills, including the use of email correspondence

- Proven candidates who possess strong interpersonal, customer service, and communications skills, including remarkable listening capabilities

- Proven ability to interpret and analyze data to enhance customers' experiences

- Collaboration with others is essential, as well as strong project management and problem-solving expertise

- Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)

Interested candidates that match the necessary skills and are in urgent need of employment should contact us today!