Purpose of the Role:

In this role, as a Digital Learning Administrator you’ll play a key role at the heart of the Talent & Development Team.

You’ll be responsible for the global administration of digital learning platform and play a key role in ensuring the content is delivered on time and meets the quality standards required for a fantastic learning experience.

You’ll have a passion for developing processes that will help shape the learning journey for every Primark learner.

You’ll become the ‘go to’ expert on the learning platform and will be a key consult on any issues or fixes that may arise with our learning colleagues in the central team and markets.

You will be working with business SME’s and the wider Talent & Development Team to execute on strategic plans.

This is a role that needs a confident and forward-thinking individual who isn’t scared of trying out new things. You’ll demonstrate high levels of attention to detail and thrive on fast-paced projects.

And above all you’ll thrive on working as part of a dynamic team who work collaboratively together all with a shared ambition to delivering great things.

Duties & Responsibilities:

Support a broad portfolio of projects, interact with all key functions, and coordinate planning and delivery of projects and solutions

Coordinate the Learner Marketing Calendar to ensure learning lands at the right time and meets the needs of the business

Work closely with the T&D Team and project stakeholders to coordinate agreed projects, reporting & work streams on time and budget

Support the translation process for digital learning materials from material design to final in country validation in line with broader project timelines

Responsible for learner registration, creating groups, and managing content on the platform

Responsible for implementing learner marketing emails and support launch of courses

Provide support to Digital Learning Experience Lead in preparation of reports and updates

Scheduling of stakeholder meetings and team meetings

Maintain the data on MyServiceDesk tickets

Back Office of DLP user support

Upskilling of DLP users on core tasks, including scheduling, DLP content implementation and organisation of superusers

Support with administration of learning experience journeys that are intuitive, relevant and delight our audiences in the process.

Skills & Experience:

Experience in platform management (ideally familiarity with LMS / LXP and SCORM but not necessary)

Interested in supporting the creation of an engaging space for learning for Primark employees

Detail oriented, with well-developed verbal and written communication skills

Ability to work independently, as well as in a team environment

Ability to manage own workload and multiple priorities

Proficient with MS Office suite – Word, Excel, Powerpoint

Ability to collaborate with subject matter experts, global stakeholders, and managers in an environment with short deadlines and high business impact.

Working knowledge of tools for virtual workshop experiences: MS Teams and interactive platforms like Mentimatre/Kahoot.

Knowledge of digital content creation, HTML and CSS considered an advantage

Personal Attributes

Thrives in a fast-paced environment, with the ability to remain agile and deliver solutions for unforeseen circumstances and changing business requirements.

Highly organised, detail-oriented, possessing the ability to effectively prioritise projects and deliverables whilst meeting deadlines.

Analytically minded with a passion for producing actionable insights from data.

Seeks opportunities to improve processes and innovate.

Be a collaborative team player with excellent interpersonal/communication skills

Proven ability in developing effective working relationships across all levels of the organisation.

Sound judgement, unquestionable ethics and integrity with high degree of transparency and