The primary function of the Lead - Tauira Journey is to champion a customer-centric view on how TWoA serves the needs of tauira and ensure that TWoA is fully supported in the achievement of strategic organisational objectives.  The role will provide both high-level strategic and practical advice to Ngā Tumu and key decision-makers to evolve processes for the end to end tauira journey by:

1.  Leading the development and oversight of a modern, consistent onboarding process

2.  Ensuring that student support services and libraries deliver successful tauira outcomes

3.  Ensuring tauira have access to relevant and timely information to support the tauira journey

4.  Championing the tauira voice and analytics and guiding other UepÅ« to design and implement Tauira centred practice

Your skills and experience - You will have:

• A relevant tertiary qualification Educational Administration, Business, Information Systems or related field
• Strengths in Te Ao Maori: Reo, Tikanga and Te Tiriti o Waitangi
• Extensive leadership experience in dealing with Maori Communities focused on equity outcomes
• Extensive experience leading a 'student experience' related function or developing 'customer experience' related strategies
• Extensive experience in a management role, preferably within the tertiary environment, and a focus on getting the best out of your team and delivering results
• Extensive ability to understand and interpret complex processes and regulations and ability to explain these to a wide variety of users in an effective way
• Excellent knowledge of financial analytics and data-driven insights
• Excellent planning and project/task management skills
• Excellent understanding of NZQA and TEC funding and quality requirements
• Ability to review, design and implement processes effectively
• Exceptional ability to establish and maintain strong and meaningful relationships with internal and external stakeholders
• A full NZ Driver's License (Class 1) is essential