Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.

• Manage a team of Problem Managers & Problem Analysts, ensuring all investigations are prioritised daily, post-mortems are scheduled and effective with support provided to the teams to continue the investigation, capture the answers, collate the evidence and track all the preventative actions

• Chair post-mortems for significant technology or complex cross domain failures

• Drive improvements to the function, ensure we deliver valuable insights for every investigation, continually provide guidance and mentoring across the entire team

• Responsible for overseeing, improving, and delivering on our local quality objectives aligned to all problem investigations

• Own the weekly / monthly reporting processes, ensuring the highest quality detailed information is shared, whilst providing ad-hoc updates to senior management as required

What you’ll bring

• Strong influencing and relationship management skills, with an excellent track record of quality; delegation/mentoring/coaching for appropriate outcomes

• Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities

• Outstanding interpersonal skills

• Strong experience of working in a highly technical environment, with the ability to drive investigations with technical and non-technical teams

• Organisational awareness-knowledge of managing both internal stakeholders and counterparts in interfacing organisations. Ability to think of approach beyond establishing traditional support arrangement boundaries for internal service management

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

How you’ll work – hybrid working

The world has changed. And so have we. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.