As the Junior Technical Administrator you'll assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support. Within this role you'll be providing internal support to our users, both office based and remote.
We offer full training to get you up to speed and no experience is required.
User base support of 300+ employees, via an internal helpdesk system.
Provide high quality, highly responsive, first line technical support.
Assist the team in undertaking day-to-day maintenance of the internal IT estate and Office 365.
Installing and configuring computer hardware and software.
Providing support for joiners, movers and leavers, including provisioning of equipment.
Follow, support, and enforce, standard operating processes and policies at all times.
Trustmarque is an award winning IT partner that delivers IT solutions which empower our customers to work smarter and more effectively. We simplify business, through a flexible and cost-effective approach that empowers organisations and their people. Giving honest, simple and independent advice we help our customers to navigate an increasingly complex world of IT – and that’s exactly what you’ll do too, if you join our talented team here.
What we're looking for:
Customer Service experience - Both face to face & via phone
Any IT knowledge of experience would be desire
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.
Job ID: 3994