Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

The Opportunity

In this job, you’ll support a Product Owner(s) and their squad(s). You’ll support at squad level which is a team of cross functional colleagues focused on improving a KPI(s), product, process or journey(s).

The exact digital products in the scope of any of our roles will evolve over time. We will assign you to support squad(s) based upon a combination of your background, your development needs and interest and the business need. 

This assignment will support the Product Owner leading our Conversational Experience squad.  This team are focussed on building a world class digital assistant that will help millions of customers.

What you'll be doing

You’ll input into a roadmap and backlog for the squad(s).

You’ll input into prioritisation of activities for the squad(s) based upon achieving validated learning as quickly as possible and maximising customer value.

You’ll help understand the product performance of your squad and expected to assist it.

You’ll communicate clearly, transparently and concisely with stakeholders.

You’ll have a collaborative way of working, within, and across squads. #JoinDigital

Who you are

You’ll have supported a successful product squad delivering conversational experiences within a scaled enterprise 

You’ll have an understanding of Conversational AI best practice in relation to NLP, NLU, Conversational Design and Conversational Analytics.

‘Deliver more value with less effort’ - Value and outcomes focus  

‘Create world class digital experiences’ –  Product ownership in and beyond digital  

‘Live, breathe and transform Digital and make us famous’ -  Ambassador for Digital  

‘Enable people to do brilliant things’ - Empower people around you 

‘Reflect and learn – constantly. And have a growth mindset’ - Build, measure, learn  

‘Facilitate people being able to disagree and commit’ - Able to resolve conflict 

‘Communicate and share, share and share more’ - Radical transparency 

‘Ask questions and challenge but be supportive’ - Supportive but challenging  

What we can offer you

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Option to join the Healthcare Cash Plan

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!