What you'll do

• Receiving and logging calls on behalf of users
• Routing calls to appropriate teams
• Providing technical assistance to users
• Administering and monitoring IT systems
• Pro-actively keeping customers updated
• Providing onsite and remote Desk Support
• Maintaining Service Level targets
• Installation of software and hardware
• Managing incidents, requests and problems
• Assisting with End User training
• Setting up accounts and completing the administration associated with this

What you'll need

• Enthusiasm for all IT things
• A basic understanding of IT systems
• Great communication and customer service skills
• A positive, proactive manner and some experience of following procedures and guidelines
• Previous Service Desk experience within an ITIL environment is highly desirable but not essential
• Good planning and organisational skills
• A committed can-do attitude
• Strong analytical skills and an aptitude to solve problems
• Some experience of using appropriate IT technology, methods, principles and equipment such as the following would be desirable:
  • Win8/Win10
  • Laptop / desktop support
  • Basic Networking knowledge
  • Active Directory
  • Incident management systems

What you'll receive

This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the extensive training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary from Ã‚£25,850 up to £33,000* (depending on experience) with 30 days’ holiday per year (pro rata). Save for your future with our pension scheme, or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.