What you'll do

• Receiving and logging calls on behalf of users
• Routing calls to appropriate teams
• Providing technical assistance to users
• Administering and monitoring IT systems
• Pro-actively keeping customers updated
• Providing onsite and remote Desk Support
• Maintaining Service Level targets
• Installation of software and hardware
• Managing incidents, requests and problems
• Assisting with End User training
• Setting up accounts and completing the administration associated with this

What you'll need

• Enthusiasm for all IT things
• A basic understanding of IT systems
• Great communication and customer service skills
• A positive, proactive manner and some experience of following procedures and guidelines
• Previous Service Desk experience within an ITIL environment is highly desirable but not essential
• Good planning and organisational skills
• A committed can-do attitude
• Strong analytical skills and an aptitude to solve problems
• Some experience of using appropriate IT technology, methods, principles and equipment such as the following would be desirable:
  • Win8/Win10
  • Laptop / desktop support
  • Basic Networking knowledge
  • Active Directory
  • Incident management systems