We are looking to hire a Business Analyst to join our dynamic team to define and maintain business processes and functions to be supported by a range of Harrods applications.

About Us

Harrods’ IT comprises of a broad and tailored offering to support out our luxury store in Knightsbridge, London and our Harrods.com website, as well as our wider Retail, Sales, Buying, Distribution, Fulfilment and Corporate functions. Our IT offering is supported by a mix of in-house technology and 3rd party partnerships, our success if defined by our integrated and united approach to a full IT operation. We are looking to adopt and implement best practices and ways of working to ensure that all our ITIL processes are both effective and efficient.

You will be part of a team responsible for delivering a consistent, clear and detailed set of business requirements for Information Technology projects and programmes, analysing and documenting business requirements for key processes and producing clear, accurate, agreed documentation.

You will develop plans and proposals for the steps to be taken (including technology selection/ development) to realise the business requirements and at the same time develop, support and improve existing standards for Business Analysis processes and deliverables.

About You

As one of our Business Analysts, you will be passionate about business analysis, coupled with the ability to work under pressure and a passion and hunger to continuously improve.  You are focused on supporting the delivery of business value, not just within a project lifecycle, but before and after.

To succeed in this role you’ll be an experienced Business Analyst, accustomed to partnering with stakeholders on the full project life-cycle with both structured and agile project environments. You’ll have experience of user experience and information architecture and using relevant tools such as Behaviour Driven Design, Cucumber, Gherkin or equivalent.

With a keen eye for detail you will be able to work effectively and get things done in a dynamic environment whilst managing multiple priorities. You will have excellent analytical and communication skills in both written and oral form. These are essential as you and your team collect, analyse, understand, challenge, champion and communicate the agreed interrelated business requirements for multiple projects across a complex programme of work.

Our Promise to You

No one gets slotted into a box at Harrods. We will encourage you to be yourself and bring your whole personality to work. Then, together, we will find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible.

More immediately, you will benefit from an excellent benefits package, including a company pension, 25 days’ holiday and a day off on your birthday, up to 33% in-store discount, and much more.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive.  What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram