TRIP’s the fastest growing food and beverage company in the UK with sales jumping 6000% in the past twelve months. In 2022 alone, they’ve launched in Sainsbury’s, Ocado, Holland and Barrett, Soho House, WHSmith and Brewdog.

TRIP’s mission is to transform the way the world deals with stress – crafting delicious CBD experiences that help you feel less anxious, more productive and more you.

We’re looking for someone to join their hyper-growth Operations team, managing DtC, with a passion for the mission. If you could be up for the challenge, read on…

The Opportunity…

This position will work across multiple functions allowing you excellent exposure to many aspects of TRIP’s rapidly growing business.

Customer Experience

● End-to-end management for all international ops! Responsible for monitoring, reporting and improving KPIs

● Collaborating closely with DTC ops manager to ensure that international DTC customers receive best-in-class service

Logistics

● Build relationships with key supply chain stakeholders

● Work with 3PL, or couriers directly, to ensure 99.9%+ service at the lowest cost ● Optimise delivery times and last minute delivery!

Value Creation & Cost Reduction

● Ensure the operation is optimised… highest possible service at lowest possible cost!

● Reduce freight cost while ensuring customer experience excellence

● Work with teams to add value to customers

Demand Planning

● Collaborate with the sales to create forecasts specific to international warehouses

Project Management

● Manage time and resources to deliver projects to improve TRIP’s international operations

About You

● Experience in an operational role (FMCG or DTC preferable)

● Great collaborator- across multiple functions, teams and suppliers

● Find efficiencies in a rapidly changing supply chain

● Loves problem solving; a self-starter keen to grow within a dynamic team

● Strong excel skills, ERP systems experience, and Shopify (nice, not necessary)

They offer…

● 24 days + birthday off

● TRIP discount, f&f codes

● Community days

● Bright, spacious office one minute from Notting Hill station

● Flexible working policy (3 or 4 days per week in-office)

● Join one of the most progressive brands championing plant power to transform the nation’s mental wellbeing early