At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose

This is a great time to be a part of a digital, energetic Fintech team, to help us disrupt and grow the insurance business exponentially in Europe.  If you are passionate about Fintech, digital products, making a great impact in our customers’ lives, driving results, and customer happiness then this is a great opportunity for you.

As a part of insurance team you will be the champion of insurance base value management activities within insurance squad. You will manage all insurance base customer propositions, renewals, cancellation processes to make sure we offer the best available offers and service to our existing customers with an Omni-Channel approach. In this role you’ll work closely with group and operating countries’ customer value management teams..

This is highly visible and impactful role within group, a key element of the role is to have great communication skills and ensure close relation between various stakeholders, team members in Vodafone operating countries, Vodafone Group and other teams. Strong leadership and interpersonal skills, can do attitude, ambition to drive big outcomes are key to success in this role.

Key accountabilities and decision ownership

• Lead insurance existing customer base activities, working closely with all stakeholders (sales, product, IT, CVM, marketing teams etc in group and management teams) in.
• Responsible from base management KPIs, such as (not limited to); Renewal Rate, Overall Disconnection Rate, Contract Period, Extended offers etc.
• Constantly monitor, track commercial results with local and group stakeholders to ensure all base insurance targets for the product is exceeded
• Drive insurance base propositions specific to country working closely with local product, marketing, and group team
• Analyse local market trends, perform competitive analysis and constantly propose new ways of increasing customer satisfaction and customer lifecycle
• Understand country’s channel structures; work closely with stakeholders to prioritize insurance base activities in all applicable channels.
• Use analytics and business performance data from local and group teams to support growth decisions specific to country  

Core competencies, knowledge and experience

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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