Responds to customer inquiries/sales orders regarding the organization’s products and/or services.

Key Responsibilities and Duties:

●  Customer service – answering customer inquiries/sales orders

●  Working with and assisting various departments on a daily basis

●  Tracking sales orders and availability of product

●  Work with Dealers and Territory Managers on order quotes

●  Working with warehouses and setup yards on open orders

●  Generate all orders, regular booking orders and warehouse transfers

●  Work with production personnel on product schedules

●  Tracking booking orders

●  Tracking programs and success rates

●  Problem solving

●  Provide backup for invoicing and other inside sales desks

●  Knowledge of term codes, policies and programs

●  Respond to website inquiries, and other duties as assigned

●  High school diploma

●  Computer experience, AS400/Mapics considered an asset

●  Proficient use of Microsoft Office, with advanced use of Excel

●  Excellent organizational, communication and people skills

●  Must thrive in a fast paced environment and able to meet daily deadlines

●  Experience in Customer Service

●  Able to multi-task on a daily basis, attentive to detail and accuracy

●  Knowledge of farm equipment/company products is a definite asset