Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Small and Medium Enterprises (SME) is a key sales channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year, and serving 1m+ SME customers in the UK.  It’s an exciting period of growth for SME, and as we embed our new Enterprise model to achieve that growth, this role will support the delivery of our ambitious transformation plans and goals. 

In a highly competitive market, this role is responsible for retaining, developing and growing business with a portfolio of SME customers and prospects. Through strong relationships with key customer contacts and decision-makers, the roleholder achieves (exceeds!) targets for their accounts, by really getting to know their customers’ business and transformation roadmap, and developing win plans that showcase how BT & EE’s products and services best meet their needs – targets may include customer contact activity and pipeline health, as well as SOV/revenue growth, market share, and customer experience.  A hunger to learn will be key in this role, alongside a desire to try new things to help customers readily engage with BT, to support our sales people to be successful, and to make sure BT beat the competition and win in the market.  

You'll have the following responsibilities

Works as part of a team in a desk-based environment to manage customer and prospect accounts by selling standard products, running campaigns, and identifying growth opportunities.

Utilises knowledge of standard products to recommend and deliver customer solutions and identify growth opportunities.

Specifically in this role:-

Our inside sales professionals typically work with SME customers whose needs may be starting to grow in complexity, and who may potentially have multi-site needs, or needs across more than one product tower.

Accountable for retaining, developing and growing business within a defined account base of customers and prospects.  Interactions will be remote in a desk based inside sales environment.

Accountable fo developing successful, sustainable and profitable relationships within account base – developing a strong understanding of the customer’s connectivity requirements and business transformation roadmap.

Achieve and exceed sales targets for this account base – which may include customer contact activity and pipeline health, as well as SOV/revenue growth, market share, and customer experience.

Work with autonomy across account base, ensuring sales plans are developed and delivered to secure deals, and apply knowledge of full portfolio to create solutions – likely to apply offers and discounting within guidelines set for the portfolio.

Identify both new business opportunities and growth opportunities within account base.

You'll have the following skills & experience

Successful track record delivering brilliant sales outcomes for an account base

- Experience with SME or Corporate customers preferrable

- Experience in a rapid growth business and/or inside sales organisation preferrable

Used knowledge of the business to sell, negotiate or persuade 

Worked alongside colleagues/led team through a period of intense stress and pressure

Developed quotes /business cases 

Developed an internal network of strong working relationships you can call on to assist with your role

Advocating and applying technology where it has not been used previously

Tackled process/policy obstacles to delivery

Delivered results when the deliverables were unclear

Benefits

25 days Annual Leave 

Pension scheme

Shares Plan

Flexible benefits

Discounted BT Products

#Saleslab

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!