Position: Customer Service / Technical Sales

Experience: Aluminum Extrusion Experience required

Since 1952 our company has grown to include five manufacturing facilities and is now one of the largest producers of extrusion tooling globally. It has five state-of-the-art manufacturing facilities. Our primary mission is to provide aluminum extrusion dies which will produce quality product with maximum speed and efficiency

What we're looking for:

Our Customer Service/Technical Sales Associate is a critical component to our day to day operations. They are the liaison between the clients and the production facility.  They provide a communication to the client in regards to production, quality, technical recommendations, and customer satisfaction.  The position does require on site client visits to ensure the highest level of customer service and technical expertise is withheld for the customer.

Job Responsibilities:

• Work with engineering staff to increase first run rates on extrusion dies sold to our customers thru improved die design rules based on customer feedback trends.
• Work with customers via phone conversations and e-mail to maintain good customer relations and consistent feedback.
• Provide customers with product information, pricing, & quotes
• Travel on-site to customers as necessary (first year under 10%)
• Participate in skills improvement for yourself  & other team members through root cause analysis and problem solving of our processes and designs
• Attend sales meetings

Requirements:

• HS Degree or Equivalent
• 3 to 5 years experience in a manufacturing/Aluminum Extrusion setting is a asset
• Previous customer service experience a plus
• PC proficiency: MS Office, typing, emails
• Ability to multi-task & manage more than one project at a time
• Willingness to travel
• Must have a sense of urgency and ability to multi-task and manage more than one project at a time
• Team Player
• CAD experience required
• English & Spanish required

Benefits:

• Competitive salary
• Comprehensive benefit package; health & dental
• On-site parking
• Growth Opportunity
  
  

We value your creativity, ability, willingness, talent, experience, honesty, education and leadership. We look forward to coming to work each day, bringing it all to the table and working on a highly functional team. We are searching for like-minded people who value customer relationships, who can help improve our systems, create new systems and support change. We need those who have a passion for helping and training others, all of which works together to take us to the next level.

Apply Now