Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on and about their experiences working at ServiceNow.

Job Description

What you will do

ServiceNow has a large and highly skilled security team located at multiple sites globally and as part of a rapidly growing organization ServiceNow is looking to expand its security incident response team. This role is an opportunity to support both ServiceNow’s commercial customers as well as its Federal environment. As a rapidly growing organization ServiceNow offers the opportunity for growth while learning its commercial and federal environments and the ServiceNow platform itself.

As an Information Security Analyst you will be a key member of the Security Operations team; monitoring the tools and systems that defend ServiceNow’s production and corporate environment, define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality.

You will work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams.

You will work with the various teams to maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (i.e., security tools) or not (i.e., workstations, servers, network devices, etc.). Using this baseline data you will conduct analysis of security vulnerabilities.

You may be called upon to assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall platform security.

You will be required to participate as an escalation point of contact in the On-Call rotation, to ensure that Security Operations can respond to priority incidents in a timely manner and must be willing to work weekend shift and hours outside of standard business hours, if necessary.

Qualifications

Who you are

Actively enrolled in an accredited university as a full-time student, pursuing a degree (Bachelors or Masters) in Computer Science or a related field and returning for at least one more term following the summer internship

Currently enrolled as student in Australia and able to commit to a 10-12-week internship in summer 2022 (November 2022 onwards) * Understanding of Security Operations Center and Security Incident Response Team protocols and procedures.

A solid foundation in networking fundamentals, with an understanding of TCP/IP and other core protocols.

Experience working with data logging applications (e.g. Splunk)

Knowledge of internet security protocols and technologies.

The ability to analyze event and systems logs, as well as have fundamental knowledge of system forensics and malware analysis.

Familiarity with intrusion detection systems.

Knowledge of attack vectors, threat tactics and attacker techniques.

Understanding of Windows and Linux operating systems and command line tools.

Enterprise level analysis and defense experience are a plus.

GSEC, GCIH, CEH, GCIA or CISSP certifications are a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

Work Personas Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.