What's in it for you? 

• 18-month fixed term contract with potential to extend
• Market leading remuneration $103,000 - $122,700*
• Collaborate with global and local teams to resolve challenging business challenges
• Comprehensive on-the-job training and development program provided
• Work up to 10 days from home per month
• High level of autonomy and responsibility

Key Responsibilities:

• Provide Second Level Support for HR specific suite applications using ServiceNOW ticketing system
• Coordinate and actively partake in release management activities including UAT testing
• Perform root cause analysis and resolve application support issues
• Identify and understand areas for continuous improvement through business analysis
• Receiving and coordinating application change requests using Service NOW ticketing system
• Develop, roll out and provide support for relevant business users on any new features introduced to the Workforce Management System
• Liaise and consult with key internal, external and international stakeholders
• Build strong relationships with key stakeholders and providers
• Ensure efficient and appropriate reporting is available to the business across the HRIS.

 Selection Criteria:

• Previous experience in end-to-end application support (HR applications specifically is desirable)
• Prior knowledge of product and/or application lifecycle
• Experience in UAT testing, including creating UAT scripts, supporting business stakeholders through the UAT process, gathering, documenting, and implementing feedback based on UAT outcome
• Excellent stakeholder management and communication skills
• Experience with a Workforce Management System such as Kronos, Blue Yonder or equivalent is desirable
• Experience with SQL reporting is desirable
• Systematic and innovative approach to IT

*Includes superannuation and varies depending on experience.