Wickes are a digitally led, service enabled organisation with a project in every home.

Are you looking for an opportunity within HR? Would you enjoy the pace and energy of a retail environment which is collaborative, fun and inclusive where people feel part of a winning team? Do you enjoy the benefits of working together in person as a team blended with the flexibility of remote working?

If the answer is yes to all the above, then look no further as Wickes is the place for you!

We are thrilled to announce that due to continued growth we are looking to recruit two HR Service Advisors to join our shared service team in Northampton. 

There are two phases to these roles as some tasks and duties will be immediate, whereas later in 2022, the roles will expand to include the remainder of the duties and tasks, as outlined below:

Phase 1:

The HR Services Advisor will have responsibility for talking to managers and colleagues and resolving Tier 0/1 queries raised by them either through the HR Portal, on the phone or by email. When they are not able to resolve the query they will need to escalate to SME (Subject Matter Experts).  Some time will also be spent on completing HR Administration tasks.  

Phase 2 (later in 2022):

They will also complete some payroll and HR administrative tasks e.g. maternity administration, redundancy calculations and generate contracts. Their time will be split between MPS calls & Portal queries and administration. 

Key Accountabilities:

• Working to SLAs be first point of contact for colleague & line manager queries either taking it to resolution or escalation to SME (including outsourced providers) - contact could be through the HR Portal, telephone or external email

• Using the online ticketing system, maintain accurate records of calls with colleagues and managers to support effective query resolution

• As part of resolving queries, educate colleagues and managers in self help tools available

• Complete HR Administrative tasks such as employment references, subject access requests, redundancy calculations

• Take part in continuous improvement activities to maintain and improve performance of the team, and the experience of colleagues and managers using the service

Phase 2 (later in 2022):

• Administer employee lifecycle events such as maternity, paternity leave liaising with specialist teams where appropriate e.g. payroll, SDWorx

• Generate employment contracts from HR System and upload to candidate portal

• Provide support to Reward and Benefits Administrator to process benefits such as childcare vouchers, cycle to work, eyecare vouchers and liaise with 3rd party providers as necessary.

What are we looking for:

• Experience if worked in a customer service/Ask HR service environment

• Managing high volume of queries through various channels 

• Resolve queries, sometimes complex, by asking relevant questions

• Experience of working through ambiguity and change, due to creation and set up of service from scratch

• Passion for great customer service

• Engaging with strong communication skills (verbal & written)

• Technology skills (working with HR portal & ticketing tool)

• Strong attention to detail

• Strong interpersonal skills at all levels

• Good listening skills to allow you to ask great questions

• Studying toward CIPD qualification

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us 

We’ll also equip you with a benefits package that includes 

• Competitive bonus

• Save-as-you-earn scheme

• Contributory pension scheme

• Colleague discount 

• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. 

We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture.  We are also encouraging our teams to work flexibly, with a blend of remote / office working.