Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The primary goal of this role is to lead the training team and support the CX (Colleague Experience) and Change team and the HR Transformation programme to navigate the delivery and adoption of the new SAP SuccessFactors system.

The role holder will contribute to the leadership of the HR Transformation programme working closely with the CX & Change workstream lead on strategy and planning. They will also partner with the Change Manager, Colleague Experience Manager, and Communication Manager to ensure that the full range of activities is captured in a joined-up plan. They will ensure, via a team of dedicated CFU change leads, the lasting adoption of change across BT. 

As a Training Lead, you’re responsible for applying a structured change methodology, leading the delivery of the training strategy, training needs analysis (TNA), and related activities to embed change related to the new HR technologies and processes.

You'll have the following responsibilities

Be Change Advocates:

Understand the impact of the change on our people

Engage and involve the right people on the ground

Raise awareness and support for the change

Encourage new and desired behaviours

Embed the change

Training Strategy and training plan:

Conducting Training Strategy to define approach for training

Defining and implement training plans to address identified change hotspots

Tracking activities and provide updates to the central change team

Managing change, communications and training risks and issues

Training

Providing input, document requirements and support the design and delivery of training programmes

Conducting train-the-trainer (if necessary) and manage the deployment of training

Engaging with local/CFU Learning & Development teams to align with and leverage local approaches

Measuring effectiveness by collecting feedback and adjust plans if required

Team management

Coaching a team of training professionals to deliver the Training strategy and plan

Managing workstream budget, planning, reporting and resourcing

You'll have the following skills & experience

Leading the development and delivery of all elements of a training strategy and plan

Understanding of HR processes / systems (esp. SAP SuccessFactors)

Previous training development and deployment experience

Working within a complex multi-national organisation, deploying tailored interventions across functions/regions

People management, Project management and planning experience

Desired:

Developing training content, in particular relating to process, operating model or system change

Delivering training (ILT/VLT) to a wide audience

Using any kind of eLearning tool (e.g. Camtasia, Gomo, VYond, Adobe suite, In-app training solutions (SAP Enable Now, WalkMe, WhatFix)) and strong MS Office (Word, PowerPoint and Excel) skills.

A subject matter expertise in change management

Working in a project environment with contractors/third parties 

Benefits

25 days annual leave (plus bank holidays)

10% on target bonus

Pension scheme

Shares Plan

Flexible benefits: cycle to work, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!