Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

With so much going on, our role in internal communications has never been more important. Our mission is to help everyone 

in the business understand what we’re doing and where we’re going; to create a community of 100,000 advocates working for one company with a shared vision and purpose. We work to ten clear principles that help shape the work we do, so we can play our part in making BT a brilliant place to work. It’s challenging, at times exhausting, but it’s also hugely rewarding and fun. And we’re in it together. This person will be responsible for leading the communications workstream for a significant transformation programme. They will need to be an expert communicator capable of distilling complex ideas into meaningful messages for diverse audiences. As is the case with any change, the approach and delivery of the programme communications will have a significant impact on the colleague experience. This person will also need to be prepared to work with colleagues from across the business to manage any reputational risk.

You'll have the following responsibilities

Partners with the programme team to provide communications consultancy and support, managing stakeholder expectations along the way

Develop a sustainable communications approach that can be deployed post-implementation to support BAU teams

Responsible for raising appropriate risks, issues and dependencies against plan related to communications, with identification of mitigations and resolution paths to the Transformation Management Office

Play a leading role driving and supporting the change management agenda 

Support programme implementation through use of innovative communications approaches and techniques to identify, inform, involve, consult and engage multiple stakeholder groups 

Responsible for the development, review and cascade of communications in a controlled manner to manage the change implications of the programme

Develop strong working relationship with corporate internal communications teams/networks to cascade communications

Support the programme team in delivery of key messages relating to the programme to senior stakeholders and broader audiences

Track and measure responsiveness and effectiveness of communications and engagement activities

You'll have the following skills & experience

You help define the purpose of content, and support others to design and implement innovative ideas for content across multiple platforms 

Responsive to change; embracing change at pace and pro-active in anticipation of change related hurdles and challenges

Strong time management skills: Ability to multi-task and prioritise workload in a high pressured environment

Strong business acumen and awareness to impacts of change to stakeholders

Ability to build and influence relationships effectively including senior stakeholders

Understand the perspectives and agenda of stakeholders and take this into account when communicating

Benefits

25 days annual leave (plus bank holidays)

10% on target bonus

Pension scheme

Shares Plan

Flexible benefits: cycle to work, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!