At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Te Takinatanga - Our Story

Kāinga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do. We are increasing our customer-facing roles to ensure our customers receive a more holistic and personalised service to address both whānau housing and personal support needs - and respond to those needs, recognising the links between housing and whole-of-life outcomes.

Ko tā mātou mahi - Our Role

As one of our Housing Support Managers, you will work directly with a portfolio of our customers and their whānau, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take an holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities.

Ngā pūmanawatanga ōu - What you will bring

• Skills working with customers who may have challenging housing and wellbeing needs
• Experience building and enriching customer relationships
• Experience in de-escalating highly emotional situations and conversations
• Ability to problem solve and understand the reasons behind customer issues
• Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika
• Current New Zealand driver's licence