• Brand new roles supporting our customers throughout Aotearoa
• Discover a truly rewarding career
• Annual salary of $74,138 + 5 weeks' annual leave + free insurances

Kāinga Ora has a COVID-19 Vaccination policy that requires employees to be fully vaccinated, you will be required to provide your vaccination pass during the recruitment process.

Te Takinatanga - Our Story

Kāinga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do. We are increasing our customer-facing roles to ensure our customers receive a more holistic and personalised service to address both whānau housing and personal support needs - and respond to those needs, recognising the links between housing and whole-of-life outcomes.

Ko tā mātou mahi - Our Role

As part of our move to a place-based model, we are recruiting for multiple brand new roles across Aotearoa. As one of our new Housing Support Managers, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take an holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities.

Ngā pūmanawatanga ōu - What you will bring

• We need people who care as much as we do, and are passionate about supporting customers who may have challenging housing and wellbeing needs
• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life
• You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

As this role requires travelling around the Mt Roskill area, you will have a current NZ driver's license (vehicle provided).

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits [link removed].

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

TÅ«hono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz [link removed]. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via ***************@kaingaora.govt.nz [link removed]

Applications close on Monday 18 April 2022.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.