The main purpose of this position is to ensure that all guest rooms are cleaned to Blue Mountain/Westin brand standards, according to our detailed training programs. This position is essential to the success of the Lodging Department because it ensures that we are able to provide our guests with clean rooms and exceed their expectations of lodging service quality.

WHAT’S IN IT FOR ME? 

• Hourly rate of $17.00
• Health and Dental Benefits after 3 months
• Full Time Hours
• Resort perks:

Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!

Pass benefits for your family and discounted lift tickets you can share with friends

Free Rentals

Staff priced meals and Starbucks

Staff room  rates at all hotels

Retail savings at Burton, Columbia, North Face, Red Devil, Hillside and More

WHAT WILL I BE DOING?  

Providing exemplary customer service by meeting our four service promises:  engaging each guest; providing enthusiastic and friendly service; anticipating guest needs; and taking ownership.

Perform essential duties of the daily housekeeping services in assigned units and common areas to standard, within specified time limits.

Cleaning of guest rooms includes: making beds, changing linens as required, cleaning and sanitizing bathrooms and kitchens, dusting, vacuuming, placing furniture to original position and replenish amenities.

Cleaning the bathroom inside the guest room includes: cleaning and sanitizing (horizontal and vertical) all sinks, faucets, vanities, tubs, showers, walls and toilets.

Cleaning the kitchen inside the guest room includes:  loading/emptying the dishwasher, cleaning and sanitizing (horizontal and vertical) all sinks, taps, dishes, cupboards, fridge, stovetop, oven and microwave. 

Ensure all kitchen inventory is accounted for and replaced/reported.

Updating and prioritizing rooms to be cleaned.

Deep Cleaning units annually in a team, including assisting with moving furniture, high dusting and full clean of unit.

Responsible for stocking and maintaining a clean/organized working environment at all times – this includes the linen lock-up, housekeeping carts, vacuums etc.

Responsible for assisting in the removal of trash, recyclables and dirty linens as seen fit or directed.

Handle guests’ complaints and take action to resolve problems – inform leadership when required.

Assist other housekeeping employees in maintaining clean and organized working and public areas. 

WHAT DO WE NEED FROM YOU?

Physically fit and able to lift up to 35 pounds on a continuous basis and lift up to 45 pounds (with assistance) occasionally throughout the day.

Push and pull carts and equipment  a continuous basis

Bend, stoop, squat and stretch to fulfill cleaning tasks

Handle repetitive physical motions, such as standing, sitting, stretching and bending

Team Orientated

Proven ability to work under tight time demands

Ability to maintain a positive attitude at work

Proven guest service ability with an attention to detail

Previous experience in housekeeping an asset

If you are hired, prior to your start date and as a condition of your employment, you will be required to provide proof that you are fully vaccinated against COVID-19 in accordance with Public Health guidelines or provide proof of a valid medical exemption. 

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Recommended Skills

• Attention To Detail 
• Customer Service 
• Friendliness 
• Furnishing 
• Housekeeping 
• Leadership