Hotel Reception Manager Kensington / Earls Court Area

Maintaining Guest Services and Front Desk Goals for a 226 Bedroom Hotel. Experience using Opera essential

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognises performance, and produces desired results

Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourage and build mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviour

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Provide services that are above and beyond for customer satisfaction and retention

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints and empowers employees to provide excellent customer service.

Observes service behaviours of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Implements the customer recognition/service program, communicating and ensuring the process, train staff

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Immediate starts are available, once you are fully registered.

You will need to be living in the UK & able to provide proof of right to work in accordance with Government guidelines