Job Description:

• Greet customers and provide them with excellent customer service.
• Make sure the front desk is clean, elegant and fully stocked with essentials such as pens, forms and paper.
• Answer all customer questions and incoming calls.
• Direct phone calls to the appropriate department and log messages.
• Accept all correspondence and parcels and distribute them to the appropriate departments. Track, organize, and forward emails.
• Track and order office equipment and supplies.
• Keep records and files.
• Perform all check-in and check-out duties.
• Manage reservations online and by phone.
• Inform customers about payment methods and verify their credit card details.
• Check-in guests by collecting necessary information (like their contact details and exact dates of stay).
• Greet guests upon arrival and deliver rooms.
• Provide information about our hotel, availability, prices and facilities.
• Respond to customer complaints quickly and professionally.
• Contact our housekeeping staff to ensure all rooms are clean, tidy and fully equipped to meet guest needs.
• Confirm group bookings and arrange personalized services for VIP customers and event attendees, such as wedding guests.
• Sell ​​add-ons and services.
• Maintain records of bookings and payments. 

Job Requirements:

• High school diploma or related degree.
• Have a minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic accounting practices.
• Excellent written and verbal communication skills.
• Excellent organizational and multitasking skills. Solid knowledge of MS Office programs.
• Experience as a hotel receptionist, receptionist or similar position.
• An understanding of how travel planning sites such as Booking and TripAdvisor work
• Customer service attitude.
• Excellent communication and organization skills.
• Diploma in Hotel Management is an advantage.

Terms of Employment:

• Full time
• Permanent
• 40 hours per week
• Day, Evening, Shift, Overtime, Morning