Resident Care

Act as an intermediary between the kitchen and the resident, family/whanau or visitor.

Help residents choose their meals, if applicable/required.

Relay information to the kitchen in a timely manner to ensure kitchen is prepared and can deliver resident choices as requests, if applicable/required.

Help distribute morning and afternoon tea to clients in lounges and their own bedrooms.

Help to serve meals to residents in dining rooms and individually to bedrooms.

Deliver newspapers and magazines to residents.

To support the Communications Coordinator with communication from families to residents and vice versa, by helping residents receive telephone calls from family/whanau. Where appropriate assist the Communications Coordinator to help residents set up Skype accounts to be able to receive Skype calls (or similar).

To accurately and timely pass on any messages for family/whanau to residents.

Hospitality

Help to maintain tidy dining rooms and lounges.

Ensure tables are set correctly, that linen is clean, cutlery, and crockery and glassware are correctly spaced and maintain social distancing.

Monitor status of tables to ensure you have an awareness of diners’ needs.

Clear tables of unused/used items to minimise clutter at the end of the service.

Make residents beds (changing linen as required) and to assist to keep their rooms tidy.

Distribute clean personal laundry and ensure it is tidily placed in cupboards and wardrobes in residents’ rooms.

Wipe down/clean dining room tables and chairs after meal service ensuring all used linen is correctly placed in linen trollies.

Help site re-stock all linen cupboards with clean linen and assist with laundry arrivals from the central laundry (as and when required).

Housekeeping Assistance

Assist with cleaning in the dining room, lounges and other communal spaces, as and when required.

Make residents beds (changing linen as required).

Empty residents' rubbish bins as required.

Distribute clean personal laundry and ensure it is tidily placed in cupboards and wardrobes in residents’ rooms.

Assist to fold and sort clean linen and re-stock all linen cupboards with clean linen.

Assist with frequent cleaning of high touch areas.

Activity Assistance

To assist residents to engage in activities such as jigsaws and puzzles.

To be able to engage with a resident to undertake an appropriate activity such as reading the newspaper with them.

Understanding the importance of connecting with a resident through conversation.

To be willing to be flexible in assisting with activities such as fingernail painting and other activities.

Competencies

Willing to be flexible in assisting across the Care Home, as and when required, with the ability to multitask and juggle various tasks

Friendly, warm and caring attitude in all situations

 Able to communicate effectively with others

Ability to take direction and work in a team environment

Understand the need for proper etiquette and service standards

Exceptional organisation skills and problem-solving abilities

Understand the pivotal role they have in the success of the Care Home

Confidence

Well presented at all times

Qualifications, Training and Experience

Previous experience in a hospitality or aged care setting

Previous hospitality training would be advantageous

Key relationships

Residents

Care Home Manager

Clinical Manager

Unit Coordinator, Registered Nurse, Caregiver

Other Care Home employees, including Kitchen, Housekeeping and Maintenance

Risk management and compliance obligations

Responsible for understanding the risks, accountabilities, rules and processes associated with my role.

Report issues, incidents and complaints in a timely manner.

Understand the laws, regulations, policies and procedures that apply and ensure controls enabling compliance are built into documented processes and procedures

Work in accordance with Bupa Health and Safety policy, always applying safe working practices and procedures and comply with all instructions given about ensuring health and safety at work.

Apply information security skills and / or experience to effectively and securely perform the required obligations of the organisation

Role modelling Bupa’s values

A primary responsibility of this role is to consistently behave according to Bupa’s values, and to be an exemplary role model of Bupa’s values every day.

Delivering fair outcomes for consumers and understanding your regulatory obligations

Put fair treatment of customers at the heart of what you say and do. Be courageous and speak up if you believe our products or services do not deliver what we have led our customers to expect.

Be accountable and take ownership for ensuring you are familiar with all regulatory requirements that fall within the remit of your role and comply with them at all times. Seek guidance if you need support understanding your regulatory requirements. Notify, without delay, any potential or actual breach of regulation.