• Primary point of contact helping people into home ownership
• Based in our Manukau office
• Salary $58,632 + 5 weeks' annual leave and a suite of additional benefits

Kāinga Ora has a COVID-19 Vaccination policy that requires employees to be fully vaccinated, you will be required to provide your vaccination pass during the recruitment process.

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi - Our Role

We are currently looking to welcome a Home Ownership Representative to be the primary point of contact for financial product-related enquiries.

The Financial Products Unit provides unique financial products to help people into home ownership. They provide application assessment, advice, support and guidance to applicants in relation to the home ownership assistance products, including the KiwiSaver Home Start grant, Welcome Home Loan, Kāinga Whenua and First Home.

You will be responsible for identifying customers' needs and providing the appropriate advice/solution in a professional and accurate manner. You will be required to maintain a broad working knowledge of the various financial products offered by Kāinga Ora, and the processes and policies/legislation which support them.

Ngā pūmanawatanga ōu - What you will bring

• Experience in a customer service centre, with 2 or more years in a customer-facing role
• An understanding of the home buying process
• Strong verbal and written communication skills, with an ability to communicate with a diverse range of people and convey technical information in an understandable manner
• Strong interpersonal and listening skills, coupled with a high degree of cultural awareness

Nōu te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. [link removed]

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

ÅŒ Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

TÅ«hono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz [link removed]. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via ***************@kaingaora.govt.nz [link removed]

Applications close on Thursday, 31 March 2022.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.