Description

You might be interested in Robert Half's new job opening for a Help Desk Analyst, if you want to work in an innovative and fast-paced work environment at a company in the Healthcare, Hospitals, Social Assistance industry. You're the perfect candidate for this job if you are a creative with a talent for solving both routine and unique problems. Supporting local and field users in a highly visible role that has a positive impact on both the department and the company is the essence of this position. Located in Toronto, Ontario, the Help Desk Analyst opportunity is a short-term contract / temporary role.

Responsibilities

- Independently investigate and implement solutions to technical issues

- Resolve technical help tickets submitted via phone, email, and walk-ups

- Identify recurring technical issues and propose solutions to address the root of the problems

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

Requirements

• 3+ years of prior experience;

• Good understanding of IT support ticketing systems;

• Experience installing and configuring operating systems, networked and local printers, and business applications;

• Firm grasp of basic networking concepts;

• User administration and bug fixing in a client-server environment;

• Comprehensive knowledge of Apple Devices;

• Practical hands-on experience in administrating and managing VMWare and Microsoft

Windows IT infrastructure;

• Strong working experience, as an administrator, on a federated Office 365 environment;

• Ability to troubleshoot issues from Windows 10, Microsoft Office 365, iPhones, mobile devices or tablets etc.;

• An asset to possess knowledge or experience in working with Voice over IP (VOIP) technology such as user account provisioning, IP phones deployment and PBX system management etc.;

• Experience in administrating and managing Microsoft Active Directory environment including;

Group Policy, User Management, DNS, and WSUS etc.