We are recruiting for a Head of Product and Proposition to join The Aviva Zero Leadership Team .

Aviva Zero is a new greenfield Personal Lines insurer set up to be the best insurer in the market. It will combine the pace, focus, and test & learn mindset of a start up with the expertise, data and financial backing of Aviva.

The business will initially be focused on car insurance distributed through price comparison sites. The business will also help advance Aviva’s sustainability agenda, and our initial product includes carbon offsetting features.

We have been given a significant investment and have built our own flexible technology stack to enable us to execute continuous change based on learnings from state-of-the-art analytics. This role will be a key part of the Aviva Zero senior leadership team, driving forward changes to our customer experience and products to give brilliant customer and commercial outcomes.

Duties & Responsibilities:

• Leading the product and proposition team.

• Product & proposition strategy, roadmap & delivery (supported by change/IT teams).

• Delivering and optimising market leading customer journeys across new business, renewal and servicing (predominantly through digital channels).

• Identification and ownership of performance actions and testing to drive improvements across the journey.

• Leading test and learn activity around user experience and journey.

• Customer satisfaction tracking, reporting and action.

• End to end contact strategy and customer communications. 

• Customer servicing strategy and execution (supported by operations SME) 

• Digital analysis and reporting.

• Ensuring journeys meet conduct and regulatory standards (supported by risk and compliance teams).

Skills & Experience required:

• Understanding of the drivers of performance and customer satisfaction.

• Commercial aptitude.

• Strong digital UX/CX understanding.

• Strong leadership credentials.

• Excellent communication skills including senior stakeholder management.

• Confidence in constructively challenging the status quo and leading change.

• Knowledge of selling car or home insurance through price comparison sites.

• Experience of agile delivery is desirable.

What will you get for this role?

• Competitive depending on skills, experience, and qualifications.

• Generous defined contribution pension scheme.

• Annual performance related bonus and pay review.

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply).

• Excellent range of flexible benefits to include a matching share save scheme.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.