Reporting to the Portfolio Director, the Head of Change is responsible for ensuring the strategic agenda of projects and programmes are translated into a well-defined and executable change portfolio, driving delivery performance, capability improvement and maximising return on change investment.

Key Responsibilities and Accountabilities:

• Manage the organisation wide view of material change activity, that informs and helps manage adverse impact on the business (including Single View of Change).
• Manage the Change Framework that includes a structured methodology and tools for employee and business change.
• Drive change resource optimisation to ensure cost/benefit effectiveness of change, communication and training personnel working in partnership with the HR.
• Provide OCM thought leadership across the organisation through consultation and coaching
• Provide OCM tools and educational material through appropriate development programmes and communication channels
• Support the execution of change strategies via an internal change leadership community which includes business leaders, project facing change managers and employee-facing managers
• Identify resistance to change and performance gaps and work to develop and implement corrective actions
• Continuously introduce and reinforce OCM practices that drive ongoing and increased change maturity across the organisation

Experience:

• Demonstrated (minimum 10 years) experience in a change management role (Essential)
• Demonstrated (minimum 7 years) in a leadership capacity (Essential)
• Demonstrated experience in working with organisational change management methodologies (Essential)
• Experience implementing strategic change/organisational development initiatives (Essential)
• Experience implementing large programmes of work
• Exposure to project management approaches, tools and phases of the project life cycle (Essential)
• Experience of working in banking, financial services, large Enterprise organisations and/or professional services (Desirable)