Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach.

About the Role

Our Customer Centric Managed Services team provide a wide range services to our Clients. We are seeking a knowledgeable all rounder in Hardware and End User Technology to ensure we deliver value to our customers and internal stakeholders through the delivery of high-quality Hardware Asset Management services, with the goal of optimising the purchase, deployment, utilisation, replacement and disposal of hardware for Datacom customers.

What you’ll do

Ensure the effective delivery of high quality Hardware Asset Management Services:

Daily administration of the Hardware Asset Management activities

Ensure compliance across Datacom and customer HAM policies, processes, procedures.

Ensure that delivery teams, customers and process participants adhere to the HAM processes in line with customer requirements and ITIL Best Practices

Implement and Manage the Configuration Management System, including CMDB and AMDB

Responsible for maintaining asset information in the AMDB/CMDB to deliver IT Services.

Assist in co-ordinating the logistics of the hardware lifecycle including collection, replacement, return or disposal of laptops.

Ensure all HAM policies, process, procedures, work instructions, user guides and customised appendices are documented, reviewed, updated, and published on an annual basis or earlier if required.

Lead Audits and work collaboratively with Internal and External Stakeholders to ensure accurate data is provided.

Facilitate the provision of sound consulting advice to the customer as required, and assist them in the identification of solutions for its business requirements in relation to HAM.

Ownership of the end-to-end hardware request management processes for the customer ensuring there are no process gaps, and leading regular forums with all process participants.

Implement robust processes to ensure all devices deployed are recorded in the HAM Tool

Work with internal procurement teams & stakeholders to deliver on business requests.

Develop & maintain asset management processes & procedures.

Daily monitoring and management of HAM process compliance including customer SLA and KPIs and health reporting as required or requested by management

Escalate risks discovered in, or affecting, the HAM service and delivery of services and ensure they are documented with the SDM, Account Teams, reported in the customer's monthly reports (where applicable) and tracked in Customer Operations Risk Registers.

What you’ll bring

Strong End User Compute delivery experience

Understanding of end-to-end hardware request and deployment processes

A Self Managing Professional who can work autonomously and recognise when there is a requirement to collaborate and escalate.

Has a passion for excellent customer and demonstrates a willingness to help customers and provide them with a service that adds value to their business.

Strong understanding of process operating frameworks, quality processes and methodologies

Experience documenting and implementing policies, processes and procedures.

Experience in participating in a continuous service improvement plan

Experience participating in a Hardware audit

Analytical thinking and the ability to analyse detailed reporting

Ability to create and maintain process documents

Ability to effectively present/communicate, negotiate and interact at all management levels, including with Technical Staff, Management and Senior Leadership

Able to analyse large amounts of data in excel or alternative database software

Strong stakeholder management expertise, able to drive process improvement across a diverse and heavily matrixed organisation

Due to our customer requirements, you must have Australian Citizenship to be considered for this position

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Requirements

Datacom is committed to the health and safety of its people and the wider community. Based on our site access requirements for this role, and/or potential customer site and customer’s vaccination requirements which are constantly developing, the successful applicant will need to be able produce evidence of being fully vaccinated against COVID-19, or a valid exemption. Datacom will consider whether any accommodations can be made for candidates who are partially vaccinated (with remaining vaccine doses booked), or who are unable to be vaccinated against COVID-19 and hold a valid exemption.