Job Purpose:

The Cluster Franchise Governance Officer is a key First Line of Defense role responsible for supporting the Cluster CAO with enhancing the risks and controls governance, implementation of transformation initiatives, franchise governance and business strategy implementation.

The Cluster FGO will report to the TRUK CAO.

Job Background/context:

The TRUK cluster spans 4 presence countries and in support of the oversight for the 51 Hub Managed Countries (HMCs) in EMEA. The Cluster FGO will support the Cluster CAO with specific initiatives such as ensuring safety and soundness, process re-engineering and implementation, franchise risk & controls and governance management. The Cluster FGO will work closely with all local and cluster Product and Functional areas that engage with TRUK cluster.

Transformation:

• Participate and/or coordinate implementation of assigned initiatives within the Transformation programs

Strategy:

• Work closely with the CAO in supporting the Cluster Head develop and implement the business strategy for the cluster
• Support the CAO with strategic projects such as improving operational resilience, making risks and controls a strategic priority, growth initiatives, process re-engineering, and talent development

Franchise Governance:

• Support the Cluster CAO in performing governance oversight for country franchise.
• Ensure that Cluster governance framework (Including HMCs) complies with requirements and committees are run in accordance with applicable charters. Review evidence of compliance & escalate instances of non-compliance. Recommend changes, simplifications and optimization of the governance at Cluster level
• Oversight BRCC governance in the cluster, coordinate the preparation of the cluster Significant Issues deck and highlight Cluster matters for escalation to the EM BRCC
• Oversight CCC governance in the cluster and ensure the standard maintained is in line with the Citi Governance Policy requirements
• Coordinate and maintain cluster inventory of charters, governance documents and reporting for the Cluster.
• Scorecards – review of source data providing update and follow up on red and amber items for the Cluster
• Support CAO in IFM/Franchise Management Coordination for the Cluster, as required.
• Oversight Board Governance in the Cluster to ensure consistent standard.

Risk and Controls:

• Oversight of activities related to GRC. Support to and coordinate FGO team during monitoring/testing activities, MCA, Control Performance Assessment and Quarterly and Annual Risk Assessments coordination (QRAs, ARAs).
• Oversight of TRUK Issue Management, coordination of Escalations for TRUK cluster and support of remediation efforts in conjunction with 2nd Line of defence and other partners
• Oversight of TRUK Cluster Operational Risk controls, issues, remediation efforts and controls enhancements.  Includes Data Governance
• Oversight third party management and coordinate lessons learnt reviews at cluster level
• Oversight and provide regular feedback to CAO on Compliance Risk controls, issues, remediation efforts and controls enhancements. Risk oversight, including AML, Sanctions, Conduct
• Oversight of cluster operational resilience activities, including continuity of business and cyber exercise, in conjunction with responsible teams
• Oversight and best practices implementation of country scenario plan.
• Oversight of ICAAP process in the cluster in conjunction with Risk and Business
• Audit Management & independent review coordination in conjunction with ICRM
• Oversight of the country Significant Entrepreneurs Programmes and annual reviews

People Management:

• Manage cluster FGO resources
• Subject matter expert for the cluster on Risk, Controls and Governance

Development Value:

The position provides a very wide scope of activities and geographic coverage with frequent interaction with senior management of all product, coverage and functional lines. In addition to this exposure, the position provides learning opportunities for leadership across a diverse set of countries with a wide range of management challenges.