The Role

The Global Rider Supply Manager is responsible for making sure we’re building a rider fleet that can sustainably support Deliveroo’s order volume growth across all of our 12 markets and sits within our Rider Supply Strategy team, part of our wider Global Operations team.

The purpose of the rider supply strategy team is to build a rider fleet that can sustainably support Deliveroo’s order volume growth. This is achieved by (1) making sure we have the right numbers of riders in the right place at the right times (2) attracting & retaining the right riders & maximising the lifetime value of each rider (3) driving operational efficiencies allowing us to scale. 

Operating at scale in a high growth environment is no mean feat, as such you will be faced with some of the most exciting problems across the food tech space. You will work closely with our rider marketing, rider services, product, data science, and supply chain teams to drive cross-functional projects across a variety of business areas. 

Responsibilities

• Supply Model business owner â€“ Develop, improve and own our supply model (our centralised model which determines how many riders we need to support growth)
• Strategic insights â€“ Build analyses and insights to better understand short-term and long-term developments and opportunities for improvements in our Rider Supply 
• Work with Product to build the Rider Supply roadmap â€“ Work closely with our product team to define features needed to enable our strategic objectives
• Support local markets on making increasingly data-driven decisions â€“ Provide analytical support to and develop frameworks with local markets on selected projects 
• Long term supply planning - Work with Finance & Strategy teams to forecast longer term demand which will impact rider kit purchases & future rider marketing spend strategies
• Operating efficiency and performance - Work closely with local markets, and Data Science and Product teams, to build scalable reporting and operational processes

Core Capabilities

• Analytical - Comfortable with large quantities of data. Attentive to details. Able to draw insights from historical data and trends, consider the complexities across markets, and forecast future demand. SQL and / or Python skills are a plus.  
• Excellent communicator - Able to simplify complex analyses and insights
• Collaborative - Able to work well with cross-functional, and international stakeholders 
• Adaptable Fixer - Enthusiastic to help, and flexible & resourceful in addressing both big picture and detail-oriented challenges
• Can build “stuff” - approaches, processes, tools and structured change methodologies
• Inquisitive - Intellectually curious, thoughtful and comfortable questioning the status-quo

Good to Have

• Experience in a top tier consultancy, investment banking or a fast-growing start up in an operations role or project management role

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology-driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to anyone of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space.