Role overview

As a Program Manager within our newly formed Revenue Operations team, you will be responsible for the overall development of our Restaurant Service team globally. You will own the end to end vision for this vertical and collaborate with Strategy, Planning, Technology and Enablement teams to deliver strategic projects which accelerate efficiency and effectiveness of on the ground teams. This is a key role in our global commercial organisation - we’re looking for people that are capable of building or transforming fast moving Customer Success or Customer Service operations

What you'll be doing

You will be finding solutions to the biggest challenges faced by our commercial teams globally. You’ll own and drive high impact projects across the breadth of the commercial organisation  - example activities include:

• Owning the vision for the Restaurant Support team globally
• Developing the GTM processes required to drive your function across Deliveroo at scale from a people, process and technology perspective.
• Defining, building, and delivering on strategic projects to improve the commercial performance of this team
• Collaborating closely with our Sales Technology and Enablement teams to define and deliver new process and tooling to our Support teams
• Conducting in-depth data analysis to identify longer term trends and gaps in the performance of your vertical
• Being the ‘voice’ of the Restaurant Support teams in our 12 international markets globally - driving the agenda with other central teams 

We are looking for someone who

• Has 4-5 years experience working in consulting, strategy, or business operations related role
• Have demonstrated a track-record of problem solving at speed
• Is extremely competent with data and can use it to understand problems and identify solutions
• An understanding of a GTM function and the levers that drive its success
• Is highly comfortable communicating to exec level leadership
• Can prioritise effectively as well as lead multiple project workstreams concurrently and independently

Requirements

• Experience in a top-tier consultancy or in the strategy function of a top-tier corporate
• Excellent modelling skills (incl. advanced Excel and Tableau or similar)
• Strong verbal communication skills with the ability to influence others one to one and in wider groups
• Effective presentation skills in terms of speed and quality of output
• Excellent written communication skills with the ability to craft a clear and concise memo

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.