job description

What This Position is All About

The Fulfillment Associate represents Hudson's Bay and its focus on a Signature Experience to our customers purchasing through Auto-locate. The associate is responsible for maintaining the processing of daily orders received for fulfillment. This position will reach across all areas of Internet Fulfillment, including, processing customer orders on time per company standards, picking the product from the sales floor or backroom, preparing the shipment as per published packaging guidelines and shipped daily. This associate will also oversee any pick up in store purchases made by customers.

Who You Are:

• Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective.
• Often goes above and beyond their goals.
• Comfortable with change and challenging convention.
• Willing to take calculated risks when necessary, an out of the box thinker.

You Also Have:

• Competent on PC systems
• Ability to work independently and as part of a team

As The Fulfillment Associate, You Will:

• Point person to facilitate fulfillment processes that focus on achieving all productions and quality metrics
  
• Utilize systems fully to successfully initiate all outbound shipping processes and comfortable with all reporting provided by the system
  
• Support team in performing daily goals and follow-up as well as ensuring production goals are being met during both peak and non-peak periods
  
• Provide cross training to other associates as required by the Marketing Manager
  
• Understands proper follow-up processes for all customer inquiries related to fulfillment orders generated by their store
  
• Ensures work area is maintained with high standards of safety initiatives, organization and cleanliness
  

How Often You May Travel:

• NA
  

Your Life and Career at HBC:

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  
• A culture that promotes a healthy, fulfilling work/life balance
  
• Benefits package for all eligible full-time employees (including medical, vision and dental).
  
• An amazing employee discount