Recruitment Partner: Shannon Linton

A field-based role, based in the Midlands region, you are the local ambassador for Boots within the recently established local NHS Integrated Care Systems (ICSs). This is an exciting time to join us and help shape the future of healthcare services in the Boots Healthcare Services Partnerships Team. The work of the Healthcare Services team has never been more important in helping Boots’ vision be the principal partner in reimagining healthcare and wellbeing for all as the leading healthcare services company in the UK.

About the role

You will sit within the Healthcare Services Partnerships Team, and reports into the Head of Healthcare Services Partnerships. The Healthcare Partnership Manager works with internal and external stakeholders to build external NHS ICS relationships, supports the local review of associated pharmacy contracts to ensure progression to contract signing and works with our field and store teams to maximise NHS local services revenue through insight and expertise.

You’ll get to work with, support, and learn from several functions across the business including our Superintendent Pharmacist’s Office, Legal Team, Finance Team, Tenders Team and Pharmacy Field Team, and liaising with and supporting relationships with our external commissioners.

In this role you will act as an expert and point of contact on Boots Healthcare Services offering - actively developing and maintaining external relationships, offering excellent customer service and educating relevant key stakeholders.

• Build and maintain relationships with NHS ICSs and wider healthcare stakeholders in the region.

• Collaborates with the Head of Healthcare Services Partnerships to develop business plans for NHS Local Services and drive revenue growth

• Works in partnership with the Pharmacy Contracts Team to locally review and support the progression of pharmacy contracts to signing.

• Maintain a deep understanding of the healthcare services market and the customer, sharing insights with the relevant key stakeholders.

• Ensure clear and regular lines of communication with internal and external stakeholders.

• Foster strong internal relationships with stakeholders across the Support Office, Field Teams, and Stores (e.g., Pharmacy Contracts Team, Regional Pharmacy Managers, Area Managers, Store Managers) to ensure effective follow-up, resolution of pharmacy contract issues, and the delivery of agreed service levels.

• A local ambassador for Boots and community pharmacy, leveraging engagement skills to support the delivery of pharmacy and healthcare services within their NHS region.

What you’ll need to have

• Educated to degree level, scientific/business background preferred (or appropriate experience)

• Outstanding communication skills, able to engage various audiences on the benefits of Boots healthcare services offering

• Working knowledge of the NHS and/or experience in a healthcare environment advantageous

• Proven track record of delivering commercial results

• Excellent customer service, networking and relationship management skills

• Team player with the ability to engage a range of stakeholders to maximise performance

• Capacity to develop an understanding of the healthcare services industry and the NHS / ICS model

• Must hold a valid UK driving licence

It would be great if you also have

• Experience working in partnership with NHS

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.