At Netflix, our mission is to entertain the world. It’s an incredible time to join us as we continue to shape the future of global entertainment, with over 220 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films across a wide variety of genres and languages. 

As we expand globally, we continue to look for the best and brightest talent to help us scale.

Offering an exciting and fast-paced work environment, Netflix is looking for a Workplace Experience Specialist to be based in our London office. This is an exciting opportunity for an enthusiastic, creative individual with expert interpersonal skills that can embrace our culture. 

With the ability to keep pace with our growth, this role will focus on Events, F&B operational excellence and Accessibility, helping to provide an exceptional experience to all Netflix employees and visitors throughout the London office. The successful candidate will have a passion and understanding of the Netflix brand and will collaborate closely with the global teams to ensure that the experience of our spaces remains on-brand and exciting.

You will be supporting other EMEA offices on scaling the culture and must develop and maintain strong relationships with stakeholders, cross-functional partners and regional/global teams in order to bring the in-house experience to a higher level. 

You will work closely with our Workplace Experience Manager and broader team to evolve the workplace experience and create environments that move Netflix forward.

Responsibilities:

• Responsible for the planning, coordination and set up of all in-house events, acting as first point of contact and working with partners, vendors and stakeholders to ensure smooth and successful execution
• Be the first point of contact for operational F&B delivery.
• Manage digital platforms, exchanging new branding/design concepts with regional teams.
• Lead on Accessibility and I&D projects within the local workplace.
• Develop new and innovative ways to improve Workplace colleague experience. Work collaboratively with cross-functional partners, team members, ERG’s and stakeholders to support the delivery of service excellence, continuously evaluating existing processes to identify areas of improvement where possible
• Manage vendors to ensure high levels of service, inclusion and diversity, maintaining solid communication and good working relationship
• Support other EMEA offices from an Experience perspective on an ad-hoc basis.
• Take on occasional stretch assignments (e.g. lead communications strategy and execution), projects, initiatives and pilots and support the Workplace Operations Team on an ad-hoc basis
• Be a member of the Emergency Response Team, responding to any emergencies as needed to minimise any downtime within the workplace

Requirements:

• Experience in a similar position
• Able to develop a vision and bring concepts to life
• Self motivated and proactive, with confidence in knowing when to make a decision, and when to seek further clarification
• Willing to travel to other regional/global offices
• The desire to consistently enhance and innovate onsite events, bringing new ideas to the table – both strategic and areas of execution
• Excellent eye for detail, organized, thorough, a creative thinker and accustomed to multitasking
• Demonstrable problem solving skills, with the ability to exercise excellent judgment in reaction to the current needs of the workplace 
• Details driven with excellent verbal and written communication skills
• Experience with Google suite (Gmail, Google Drive, Google Docs etc.) is preferred
• Flexible attitude and willingness to sometimes work outside of the usual office hours
• Fluent in English
• Demonstrate a clear understanding of the Netflix Culture