ROLE:

The Senior Manager – Supported Living Services will join our management team to provide leadership and direction supporting growth and diversity strategies and ensuring the achievement of excellent service standards.

RESPONSIBILITIES:

• Provide oversight to Supported Living Services, including group and independent living.
• Provide outstanding leadership within the organization and through the community.
• Ensure standardized systems and procedures are in place and adhered to in order to facilitate excellence in quality services.
• Conduct quality assurance and improvement activities, tracking performance.
• Direct team members to develop appropriate risk management action plan outcomes and report on service targets.
• Effectively mentor and develop a collaborative and coherent team of supervisors.
• Lead the development and implementation of the integrated systems within and external to the organization.
• Understand and adhere to service agreements with the Ministry of Children, Community and Social Services and all relevant legislation.
• Monitor and maintain balanced budgets and report on variances.
• Act as part of the Senior Leadership Team.
• Attend Regional and Provincial activities as a representative of our agency.
• Manage and maintain vacancies and intake with the support of Program Supervisors.
• Ensure all CL-GLWL policies and procedures are adhered to ensure client safety and regulatory compliance.
• Work closely and collaboratively with Maintenance on building projects for 13 locations, to ensure a safe and secure living environment for the people we support.
• Role model CL-GLWL’s commitment to inclusion and our belief that effective service delivery must be client-focused, strength-based, and designed to meet the goals of the individuals we serve. 

Qualifications:

We’re looking for an enthusiastic and engaging leader with the following:

• A University degree in a related discipline.
• At least five (5) years experience working within the not-for-profit or social services field, a minimum of five (5) years in a management role.
• Possesses effective critical thinking when supporting a team in managing complex situations.
• Completion of a recognized Management program (coaching, mentoring, training) is preferred.
• A proven history of success in a “targets-based” program, tracking outcomes, reporting on key metrics, and making the necessary adjustments to ensure we fully meet the requirements of our service agreements.
• Experience guiding or participating as a lead in a change management project.
• Experience coaching supervisors in their oversight of programs in alignment with strategic direction.
• A commitment to inclusion and empowerment for people with special
• Solid computer skills and have the desire to move the agency towards paperless practices.
• Budgeting development, analysis, reporting, and oversight experience.
• A valid driver’s license and access to reliable
• Current Vulnerable Criminal Reference Check.
• Proof of Full COVID-19 Vaccination.
• Bilingualism (English and French) is a strong asset.