What to consider before applying

• This is a remote position, requiring the ability to work virtually. #LI-Remote

Purpose-led work you’ll be part of

As a Resource Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Strategically plan and oversee the allocation of Tax Client Service Staff (CSS) to client engagements to ensure alignment with the firm's strategic priorities and to meet the planned business metrics

• Through the use of continuous planning activities, proactive management and scheduling of resources to meet Firm utilization targets with primary focus on staff leverage and peak season metrics

• Gather information on staff career planning/goals, strengths, areas of opportunity to aid in allocating the right staff to the right client at the right time (via Partners and Managers coaches)

• Resolutions of unassigned clients and reallocations for new joiners/leavers

• Collaboration and teaming with other RM professionals including; focus on continuous improvement, sharing of best practices and liaising with other lines of service on borrowing/lending, staff secondments, etc

• Analyze standard productivity reports and provide recommendations on the appropriate action plan or activities required (e.g. workload balancing, improvement of utilization, etc.)

• Analyze business needs and staff requests to establish new career paths as required; developing ongoing approaches to easily match staff interests with firm needs

• Proactive management and analysis of staff availability, including communication to all regional counterparts to promote and focus on sharing resources across the country

• Review and analyze monthly financial results with a focus on partnering with local leadership to provide recommendations and solutions on various operational matters including utilization, chargeable hours and headcount

• Develop solid working knowledge of RM technology, including TalentLink Staffing & Deployment, supporting assignment planning allocations, forecasting and reporting

• Support and delivery training to all staff on the use of all Talent Link modules

• Collaborating with the team, focus on required enhancements or the development of new technology tools to continuously drive improvement

Experiences and skills you’ll use to solve

• An understanding of Resource Management and its link to the business strategy

• Ability to analyse data, interpret findings and provide insight to leadership; including an ability to understand how business trends can change our market

• Excellent judgment and strong problem solving skills, including the ability to analyze and understand the business impact of relevant options

• Ability to manage complex projects while thinking strategically and creatively

• Ability to deal confidently with Partners, managers and all staff levels in a professional manner, recognizing the confidential nature of the work at all times

• High energy and the flexibility to perform under time constraints to meet deadlines

• Strong sense of professionalism, integrity, sound judgment and tact; self-confident with the ability to make decisions

• Proactive self-starter, with a high level of personal motivation

• Ability to multitask, set appropriate priorities and consistently meet and exceed set deadlines

• Ability to handle customer concerns with service and delivery of quality work

• Demonstrated ability to follow process with agility to make changes as required

• Ability to communicate effectively in English (both written & verbal), negotiate and influence effectively, consult with others, build relationships, facilitate group discussions, and execute on change management activities

• Fluency in French would be an asset

• A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard