If you want to work as a Help Desk Analyst, consider this opportunity to join the team at one of Robert Half's clients! This long-term contract / temporary to full-time employment opportunity is based in the Toronto, Ontario area. We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. This is the perfect job for you if you want to work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. If you meet the requirements and are interested in this opportunity please apply to the position directly. Your responsibilities: - Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory - This job's primary priority is to facilitate user account management by handling onboarding, change and departure processes - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues - Provide guidance to Tier 1 support and team members - Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc

Requirements

- Strong communication and interpersonal skills
- Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction
- 1-2 years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- Critical thinking, problem solving, ability to work independently
- Capable of working independently with minimal oversight
- Ability to multitask and attention to detail are critical
- Applicants with a combination of superior customer service skills and technical aptitude will be preferred
- Hardware Troubleshooting experience highly desired
- Microsoft Office 365 experience
- Comprehensive knowledge of Microsoft Windows
- Strong familiarity with Active Directory
- Proven knowledge of Basic Troubleshooting
- Microsoft Teams support experience preferred