Job Description

Location:   Sydney Olympic Park, Homebush

New opportunity available for an IT Service Manager - WMS to join the Group IT team, where you will participate in resolving high priority and impact issues relating to WMS applications across Toll Group.

Reporting into the IT Service Lead, you will manage end to end service delivery of Warehouse Management applications and other Global Logistics applications support, maintenance and services as per agreed SLA with business.

Key responsibilities include:

• Day to day management of the application support teams, operational teams and delivery of services to meet contractual service levels and ensure the effective and efficient operational service support.
• Provide an escalation path for the business teams to raise any issues relating to operations and address any issues, in conjunction with the Service Delivery Managers, to ensure high levels of customer satisfaction.
• Regularly assess customer feedback and make necessary improvements to support processes and documentation.
• Manage risk and issues for WMS applications responsible as agreed with reporting manager.
• Ensure the services are delivered with the budget and contractual obligations

Qualifications

To be successful in this role, you will need:

• Strong knowledge across supply chain domains.
• Experienced in Warehouse Management Applications such as BY WMS, Dispatcher WMS, Red Prairie, Paperless WMS, etc. 
• Experience or working knowledge of Warehouse Operational Technologies such as RF devices, WCS, AGV, printers.
• Self-motivated, pro-active and strong technical analytical and problem-solving skills, combined with the ability to provide quick resolution to technical and operational issues related to Logistics and Supply Chain System.
• Strong knowledge and experience in IT Service Management, including governance of outsourced Service Providers.   ITIL qualifications highly advantageous.
• Knowledge and/or experienced in cloud technologies - AWS / Azure / Oracle cloud.

Additional Information

Be Connected

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn than we encourage you to apply anyway. We know that some people hesitate to apply to jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.