What you'll do

• Be the IT expert for our warehouses, admin teams and stores
• Make sure equipment is installed correctly and working as it should
• Keep hardware and software systems running smoothly across your region
• Investigate, troubleshoot and solve any IT issues that arise
• Support the day-to-day running of the Administration department

What you'll need

• Experience of providing first-line support, ideally in an ITIL environment
• Understanding of IT systems including servers, networks and printers
• A knack for managing and maintaining databases
• Initiative and drive to deliver excellent customer service skills
• A confident communication style and strong organisational skills
• A proactive, can-do attitude
• Experience of using appropriate IT technology, methods, principles and equipment such as: 
  • Win8/Win10
  • Laptop / desktop support
  • Basic Networking knowledge
  • Active Directory
  • Incident management systems
• Experience of using the following IT technology would be desirable:
  • SCCM/MECM’
  • MAC
  • Cisco Phone Systems or other similar system